General project terms
These terms provide a practical baseline for working with Visuals by Tiago. The signed proposal, statement of work or written project agreement controls whenever it includes more specific terms.
Scope and deliverables
The proposal defines the project objective, included pages or screens, deliverables, platform, revision structure, schedule and responsibilities. Work outside that scope is not automatically included and may require a written change request, revised schedule and additional fee.
Client responsibilities
The client is responsible for providing accurate business information, timely access to required accounts, final product details, approved legal language, consolidated feedback and any materials identified in the proposal. Delays in content, access or approvals can move the delivery schedule.
Fees and payment
Fees, milestones, deposits and due dates are stated in the proposal. Work may pause when an invoice is overdue. Final files, transferred ownership and launch access can be withheld until the applicable balance is paid.
Schedule and communication
Project timing assumes feedback and approvals are provided within the review windows in the proposal. If a project becomes inactive for an extended period, the remaining work may need to be rescheduled based on current availability.
Feedback and revisions
Included revisions apply to the approved scope and direction. Feedback should be consolidated by the client decision-maker and connected to the project objectives. A new concept, changed strategy, additional page, new feature or materially expanded requirement can be treated as additional work.
Content, claims and legal review
The client is responsible for the accuracy and legality of final copy, pricing, product claims, policies, disclosures, medical or financial statements, trademarks and other regulated content. Visuals by Tiago can organize and improve presentation but does not replace legal, tax, medical or regulatory review.
Third-party services
Shopify, apps, domains, hosting, fonts, stock assets, payment providers, analytics tools and other third-party services are governed by their own terms, pricing and availability. Unless the proposal states otherwise, the client owns and pays for those accounts directly.
Ownership and portfolio use
Ownership and licensing are defined in the proposal. Typically, the client receives the agreed final deliverables after final payment, while pre-existing tools, reusable methods and third-party materials retain their original ownership. Portfolio use can be limited or delayed when confidentiality is agreed in writing.
Cancellation and project pauses
Either party can request to pause or end a project in writing. The client remains responsible for completed work, committed third-party costs and any cancellation terms stated in the proposal. Deposits and milestone payments are handled according to the written project agreement.
Launch and quality assurance
Reasonable quality assurance is completed for the agreed browsers, devices and project scope. The client should review the final experience, content and business settings before launch. Issues caused by later client edits, app updates, platform changes or third-party services are not automatically included in the original scope.
Support after launch
The proposal states any included support period. Ongoing optimization, new content, maintenance, analytics review or additional development can be scoped separately when useful.
Confidentiality
Non-public business information shared for the project is treated as confidential and used only to perform the work, subject to any more specific written confidentiality agreement.
Questions
Project-specific questions should be resolved before the proposal is accepted. Contact hello@visualsbytiago.com.